Shipping & Handing

Shipping & Handling Policy

At JACQUELINE OURIQUES LLC, we are committed to delivering your men’s apparel orders—including coats, jackets, trousers, and tees—quickly, securely, and efficiently. Below you will find detailed information regarding our order processing times, shipping options, rates, and tracking procedures.

Order Processing & Handling Time

  • Processing Window: All orders are processed and prepared for dispatch within 1 to 3 business days (Monday through Friday, excluding public holidays).

  • Order Cut-Off Time: Orders placed before 12:00 PM (PST) will begin processing the same business day. Orders placed after 12:00 PM or on weekends/holidays will begin processing on the following business day.

  • Peak Seasons: During peak promotional events or seasonal collection drops, processing times may extend slightly up to 3–5 business days. You will receive an update if any unexpected delay occurs.

Shipping Rates & Delivery Estimates

We partner with reliable regional and global carriers (such as USPS, FedEx, UPS, and DHL) to ensure your items arrive safely. Delivery times and rates are calculated as follows:

Shipping Method Estimated Delivery Time Standard Shipping Fee
Standard Domestic Shipping 5 – 8 Business Days $5.99 (Free on orders over $79)
Express Domestic Shipping 2 – 4 Business Days $12.99
International Shipping 7 – 15 Business Days Calculated at Checkout

Note: Delivery timeframes are estimates and begin from the date of dispatch, not the order date.

Order Tracking & Status Updates

  • Tracking Information: Once your package has been fulfilled and picked up by our shipping carrier, you will automatically receive a shipping confirmation email containing a unique tracking number and direct tracking link.

  • Tracking Activity: Please allow 24 to 48 hours for the tracking status to update and display progress on the carrier’s system after receiving your confirmation email.

Address Changes & Delivery Modifications

  • Please double-check your shipping address prior to completing checkout.

  • If you notice an error in your shipping details, please contact us immediately at shop@conceiveconceive.com with your order number.

  • Once an order has entered our dispatch queue or has already been picked up by the carrier, we are unable to modify the destination address.

Customs, Duties & International Taxes

For international orders outside the United States:

  • International shipments may be subject to local import duties, taxes, or customs clearance fees upon arrival in the destination country.

  • All extra customs fees and local taxes are the responsibility of the recipient. JACQUELINE OURIQUES LLC is not responsible for delays caused by local customs inspections or clearance processes.

Lost, Stolen, or Damaged Packages

  • Damaged Items: If your package arrives damaged or missing items, please keep all packaging materials and contact us within 7 days of delivery at shop@conceiveconceive.com with photos of the damaged items and box.

  • Lost or Delayed Shipments: If your package’s tracking status shows "Delivered" but you have not received it, please check around your property, check with neighbors, or contact your local courier post office first. If the package remains missing, reach out to our customer care team for assistance in opening a carrier investigation.

Contact Support

For any questions or updates regarding your shipment or fulfillment details, please get in touch with us:

  • Company Name: JACQUELINE OURIQUES LLC

  • Store Owner / Representative: JACQUELINE OURIQUES

  • Customer Support Email: shop@conceiveconceive.com

  • Address: 300 N Beaudry Ave, Los Angeles, CA 90012, United States